Billing Process for International Medical Insurance Holders

Payment

For Outpatient Services

Payment for outpatient services should be made at the International Healthcare Center after consulting with your nurse. As per hospital policy, all outpatient exams, treatments, excluding consultation need to be paid prior to services being rendered.

"OPEN CARD" Service: Register your credit card and you may leave the hospital without payment. The transaction will be proceeded on the day or next business day.
For more inquiries +82-3410-1075 (Mon-Fri, 8am~5pm), E-mail : ihs.smc@samsung.com

For Inpatient Services

For inpatient treatment, we ask that you make a 80% deposit of the estimated cost. We will inform you every 7 days of your balance. Once your deposit is used up, we will ask you to make additional payment to avoid having to settle a large sum at the time of discharge.

For Emergency Services

Payment for emergency room visit is made separately at the payment desk in the emergency room.

Direct Billing Services

Samsung Medical Center currently has contracts with several insurance companies and organizations to offer patients convenient, cashless services. 

For Outpatient, Emergency

A Guarantee of Payment or a similar form issued by a contracted health insurance company may be required for every visit. If so, please contact the customer service hotline via phone or email to request for a Guarantee of Payment be sent to Samsung Medical Center's email. You will need the date of service, diagnosis or symptoms, types of procedure/treatment. We highly recommend you call instead of sending an e-mail for a faster service.

If a GOP does not arrive in time,

If an accurate guarantee does not arrive in time for your appointment or ER visit, you will need to pay upfront and submit the bill to your insurance for reimbursement.

For Inpatient

We will directly contact your insurance to inform the accurate diagnosis and types of procedure or surgery with the expected length of stay for you. You should consult with our administrative staff before the date of admission.

How to Request Guarantee

For Outpatient Visits

Patients should contact customer services via phone or e-mail. You will need your insurance information, hospital information, date of service, your symptoms and/or diagnosis, and what you will be doing during your visit. Depending on your insurance company, you may need a guarantee for every visit. If you choose to send an e-mail, call your insurance to make sure your e-mail request has been received.

If the guarantee does not arrive by your appointment day, you will be expected to pay in full and submit the bill to your insurance for reimbursement.

For Inpatient Services

We will contact your insurance for approval on your behalf as they require a detailed medical history and details about the procedure/surgery. Please contact our administrative staff for additional details before your admission date.

Insurance - Inpatient & Outpatient

CIGNA International Expatriate Benefits
CIGNA International Expatriate members should present their CIGNA insurance card to the International Healthcare center coordinator in advance of their scheduled visit.
Some plan benefits and details, such as Cigna individual plans and Cigna Clements, are not available on Cigna Envoy. If details are not available on Cigna Envoy, a Guarantee of Payment is required prior to an appointment and for certain procedures.
www.cignaenvoy.com
AETNA International
Aetna International members should call customer service on the back of their insurance ID card prior to their appointment and request for a “Letter of Authorization”. A copy must be sent to ihs.smc@samsung.com.
www.aetnainternational.com
HENNER
HENNER members should present their direct settlement card (HENNER PASS) to the International Healthcare center coordinator in advance of their scheduled visit.
Henner check up : Company health check-ups requires a “Letter of Guarantee” that includes a medical questionnaire and exam list. Please send the guarantee letter to ihs.smc@samsung.com before your visit date.
www.henner.com
Calvo’s Select Care
Calvo’s Select Care members should call customer service on the back of their insurance ID card prior to their appointment and request for a “Guarantee of Payment”. A copy must be sent to ihs.smc@samsung.com.
Foreign Service Benefit Plan (FSBP)
Foreign Service Benefit Plan members should present their FSBP insurance card to the International Healthcare center coordinator in advance of their scheduled visit.
Some treatments, procedures, and admission may require pre-authorization.
www.afspa.org
TSS Tiecare
TSS Tiecare members should call customer service on the back of their insurance ID card prior to their appointment and request for a “Letter of Guarantee”. A copy must be sent to ihs.smc@samsung.com.
United Healthcare Global Expatriate Benefits
United Healthcare Global Expatriate members should call customer service on the back of their insurance ID card prior to their appointment and request for a “Guarantee of Payment”. A copy must be sent to ihs.smc@samsung.com.
Some plans, such as Choice Plus or domestic (USA) plans are not accepted.
HTH Worldwide & Geoblue
HTH Worldwide & Geoblue members should call customer service on the back of their insurance ID card prior to their appointment and request for a “Guarantee of Payment”. A copy must be sent to ihs.smc@samsung.com.
www.hthworldwide.com, https://geo-blue.com
Federal Employ Programs (FEP), and BCBS Global Core are not accepted.

Insurance - Inpatient only

Bupa International
Daman

Affiliated Organizations

Tricare(International SOS)
Samsung Medical Center is a certified provider for Tricare Overseas Program and has been delivering the most advanced medical services to their uniformed service members and their families.
The eligibility and plan benefits for each member must be verified by through the online provider portal, referrals, and authorizations sent from International SOS's Tricare team or through the Tricare office located in South Korea.
For more information regarding eligibility and authorizations, please contact International SOS for Tricare at 080-429-0880.
GAP(Global Assistance Partners)
GAP is an assistance company for insurance providers that provides support for medical services and has a direct billing agreement with over 200 selected medical facilities, including Samsung Medical Center.
To confirm whether your insurance plan is partnered with GAP and for Guarantee of Payment requests, please call their customer service hotline. All Guarantees of Payments must be sent by email prior to their appointment and procedure.
UAE Armed Forces
UAE Armed Forces is the military of the United Arab Emirates that ensures providing healthcare to their members. Like DOH, UAE Armed forces sends arrival details and medical reports for us to deliver appropriate medical services for patients transferred to Samsung Medical Center.
Euro-Center
EURO-CENTER members should call customer service on the back of their insurance ID card prior to their appointment and request for a “Guarantee of Payment”. A copy must be sent to ihs.smc@samsung.com.
bangkok@euro-center.com
International SOS
International SOS members should call customer service on the back of their insurance ID card prior to their appointment and request for a “Guarantee of Payment”. A copy must be sent to ihs.smc@samsung.com.
DOH (Department of Health - Abu Dhabi)
DOH is the regulative body of the Healthcare Sector in the Emirate of Abu Dhabi and ensures excellence in Healthcare for the community by monitoring the health status of the population. DOH sends patients' arrival details and medical reports, so that we can deliver appropriate medical services for patients when transferred to Samsung Medical Center.

Cosmetic Surgery Tax Refund Hospital

Information of Cosmetic Surgery V.A.T Refund

This medical institution is registered as a medical institution which intends to attract foreign patients with the Minister of Health and Welfare in accordance with Article 27-2(1) of MEDICAL SERVICE ACT. Therefore, foreign patients may receive a V.A.T refund on their cosmetic surgery expenses.

◈ V.A.T Refund Items

Double Eye-lid, Rhinoplasty, Breast Surgery(reduction/augmentation), Liposuction, Face Lift, Facial bone contouring, Teeth Whitening, Laminate, Gingivoplasty, Orthognathic surgery
Nevus pigmentosus, Freckles, Lentigo, Chloasma, Pimple, Hair removal, Hair loss, Hair transplantation, Tattoo, Tattoo removal, Piercing, Lipolysis, Skin regeneration, Skin Whitening, Anti-aging, Pore tightening

◈ Refund Procedure

Issue of “Certificate of selling
medical service for overseas patient”
after medical treatment

Submit a “Certificate of selling
medical service for overseas patient”
at refund point
(airport, port, downtown)

V.A.T. Refund

You may submit the “Certificate of selling medical service for overseas patient” issued after treatment to the operator of a refund point by any of the methods shown below.

  1. ① Refund at airport(port) of departure
    1. ⅰ) Airport(port) with refund point in the bonded zone : Submit to refund counter or KIOSK
    2. ⅱ) AIrport(port) with no refund counter(Muan·Yangyang·Daegu airport and Pyeongtaek·Jeju port, etc.): Put the certificate of selling medical service for overseas patient into mailbox next to customs with Consent to collection, usage and disclosure of personal information
  2. ② Downtown refund(Total medical expenses less than 2 mil. won: Submit the certificate of selling medical service for overseas patient and Consent to collection, usage and disclosure of personal information. In such case, refund counter operator may request a guarantee

You could receive a V.A.T. refund only if you submit this Certificate at refund point and depart Republic of Korea within 3 months after receiving medical treatment.

◈ Refund Amount: 10% of the medical expenses eligible for V.A.T. refund after transaction fees are deducted ◈ If the medical institution refuse to refund the V.A.T. or you have other questions, please contact to Medical Korea Information Center(1577-7129)